Frequently Asked Questions

WBL-DEV provides WordPress website design , development and related services for businesses. We can also assist with website improvements, technical support , monthly website maintenance and custom PHP web development where required.

We first discuss your business, requirements and the type of website you need.

Once the project is agreed and the deposit has been received, we can begin onboarding, planning, design and development. You will have an opportunity to review the work and provide feedback before the project is completed.

A 50% deposit is required to secure and commence a project. The remaining 50% balance is due upon completion and before the website is launched, handed over or access is transferred.

If you cancel before any work has commenced, the deposit may be refunded less applicable payment processing or bank charges.

Once work has commenced, including onboarding, project planning, design setup, wireframing or development, the deposit is considered earned and is non-refundable.

Commencement of work includes activities such as onboarding, project planning, design setup, wireframing and development. The project is considered to have commenced once these types of activities have started.

You are responsible for providing accurate and complete content, materials and instructions required for the project. This can include business information, service descriptions, images, logos and other materials relevant to your website.

Reasonable revisions are included during the agreed review phase. Requests outside the agreed project scope, including additional pages, features or significant redesign requests, may be quoted and billed separately.

Additional functionality can be discussed and quoted separately. This keeps the original project scope and pricing clear while allowing additional features to be added where required.

The remaining 50% balance is due when the project is completed and before the website is launched, handed over or transferred. Website files, assets and deliverables are not transferred until full payment has been received.

Ownership of the completed website and custom work transfers to you once full payment has been received. WBL-DEV retains ownership of pre-existing code, development tools, templates, frameworks and reusable components used during development.

Yes. Website access, files, assets and deliverables are provided or transferred after full payment has been received. You are responsible for securely storing usernames, passwords, licence keys and other access credentials after handover.

Yes. WordPress allows website owners to manage many common content updates themselves. If you would prefer professional assistance, WBL-DEV also provides ongoing WordPress support and maintenance.

Yes. Existing websites can be assessed for redesigns, improvements, technical problems, performance issues, additional functionality and other changes. The work required depends on the condition and structure of the existing website.

Yes. Ongoing maintenance and support can include updates, technical assistance and other services agreed as part of a monthly retainer. Ad-hoc support is also available and is billed hourly with a minimum charge of one hour.

Yes. Monthly retainers may be cancelled by either party with 30 days' written notice unless otherwise agreed. Unused time or services within a billing period do not roll over.

WBL-DEV provides a 30-day warranty from the date of project completion for defects directly related to the original development work. The warranty does not cover requested changes, third-party updates, plugin or theme incompatibilities, hosting issues or modifications made by someone other than WBL-DEV.

Once you are notified that the project is complete, you have 7 calendar days to review the work and notify WBL-DEV of any issues. If no issues are reported within this period, the project is considered accepted.

No. Logo design is offered as a separate service. Where required, logo design may be fulfilled by a third-party design partner, with WBL-DEV remaining your primary point of contact and coordinating delivery.

We can assist with hosting and domain setup where required. Third-party hosting and domain services remain subject to the provider's own pricing, availability, policies and terms.

Websites may use third-party themes, plugins, open-source software or other services. These products are subject to their own licence agreements and terms. Unless otherwise agreed, ongoing licence renewals remain the Client's responsibility.

Unless otherwise agreed in writing, the Client is responsible for backups and data integrity. Website hosting, software and other third-party services can also introduce risks outside WBL-DEV's control.

No. Search engine rankings, traffic and business outcomes depend on many factors outside our control, so specific results cannot be guaranteed. We can build websites with appropriate SEO foundations, but no particular Google ranking can be guaranteed.

No website or online service can be guaranteed to be completely secure. Reasonable security measures may be implemented where agreed, but websites can remain exposed to risks involving third-party software, hosting providers and actions taken after handover.

Either party may cancel or terminate services by providing written notice. If the Client cancels before work has commenced, the deposit may be refunded less applicable processing or bank charges. If work has already commenced, the 50% deposit is considered earned and is non-refundable.

You can contact WBL-DEV for ongoing website maintenance, technical support, content changes, improvements or additional development work. Support can be provided through an ongoing retainer or on an ad-hoc hourly basis.

Unless otherwise agreed in writing, WBL-DEV may display completed projects, the Client's business name, logo and website screenshots in its portfolio, social media and other marketing materials.

Websites are developed to function correctly on current versions of major modern web browsers. Compatibility with obsolete browsers or unsupported devices is not guaranteed unless specifically agreed in writing.

The Client is responsible for ensuring that they own or have obtained the necessary rights and licences to use any text, images, logos, videos, trademarks, fonts or other materials supplied for the project.